Longmai “Feedback Platform” was officially issued at the beginning year of 2013, which was designed to collect users’ problem, such as technical support, business consultation, complaint and suggestion. This alternative option, developed on basis of our “Online Service”, in providing consultation services. Customers can communicate with Longmai effectively at any time and from any place.
Longmai “Feedback Platform” has been officially launched.
It is a self-service and highly efficient online support platform. Customers can leave message over this feedback system on any issue about Longmai and products. User’s questions will be automatically classified and forwarded to the responsible person, who will provide professional advises and solutions in first time after they see the message. In addition,
- Users can post a question on the platform at anytime and anywhere, including the non-business hours.
- The platform not only provides interactive online supports but also automatically records the consultation process and solutions provided for future reference.
- Users may log in to the platform simply by providing an E-mail address.
Longmai expects to continuously improve and provide user-friendly services as our appreciations for your supports!
